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Answer new inquiries while the customer is still looking.

When someone reaches out by form, email or text, they hear back from your shop within a minute or two. If they don't book, the system follows up three times and then stops.

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The problem

Where leads go cold.

A customer sends the same inquiry to three shops. You're on an install and see it at 5pm. By then another shop may have already called them back.

Website formEmailText messagesCalls and clicks from your Google listing

We confirm each connection on the free audit.

What the system handles

  • 01Replies to new inquiries within a minute or two
  • 02Asks the first questions you'd ask
  • 03Follows up three times if the customer goes quiet
  • 04Books a call or site visit on your calendar

You approve the wording first.

We write the replies and follow-ups with you, in your voice. You can pause them any time.

What it does for your shop

Every new inquiry gets a reply from your shop within 47 seconds, day or night. If the customer goes quiet, three follow-ups go out over the next week, then stop. Customers book a call or site visit from a link.

How it works

  1. An inquiry comes in by quote form, email or text.
  2. Within 47 seconds, the customer gets a short reply from your shop by text, or by email if there's no mobile number. It asks only for what's missing.
  3. You get a three-line summary by text.
  4. The customer's answers fill in the request. When it's complete, you get a "ready to quote" notice.
  5. If the customer doesn't reply, up to three follow-ups go out over about a week, only during daytime hours.
  6. Any reply, booking or "stop" ends the follow-ups.

What you provide

  • The inbox and phone channels your leads come in on
  • A booking calendar
  • Business details for the texting registration: legal name, tax ID, address and website

Setup and upkeep (our estimate)

  • We set the timeline with you on the call. Texting waits on the phone carriers' business-texting registration, so we file it first.
  • About 1 hour a month after launch

Pricing is worked out with you on a call.

Where your customers' data lives

Inquiries, replies and photos customers text in belong to you and are kept separate from every other shop's. The texting service keeps a log of each text, and emails stay in your own inbox. The system reads incoming messages to pull out the details. The system keeps short-lived run logs while it works.

What the first reply looks likeExample

New inquiry

Bakery sign · made-up customer

  1. Came in

    Website form, 9:40 pm

  2. Reply to the customer

    Thanks for reaching out to [your shop]. How wide is the wall, and when do you need the sign up?

  3. Summary to you

    New lead: Maria, bakery. Wants a lit sign over the door. Missing wall size and deadline.

  4. Next follow-up

    Tomorrow morning, if there's no reply

It went out on its own, from your shop's number.

Example layout with a made-up customer. Not a real inquiry or a real message.

Where a new lead goes cold.

Other shops are answering too.

Some customers go with whoever answers first.

You see it at 5pm.

You're on an install all afternoon. By the time you call back, another shop may have already called them.

A quiet customer gets one try.

When a customer doesn't answer the first reply, nobody has time to try again over the next week.

How we set it up

Start small.
Check the work.

See the full process

01

Map how you work today.

On the free audit we go through how a request turns into a job in your shop, step by step.

02

Set the approval steps.

We agree on what the system drafts and what you check before anything reaches a customer.

03

Test on real requests.

We run it on real quote requests with you watching, fix what's off, and then turn it on.

How it works in your shop

  • A fast first reply.The first reply goes out right away, even when you're up on a ladder. It thanks the customer, asks what they need, and offers a time to talk.
  • Follow-ups that stop on their own.If the customer doesn't answer, three follow-ups go out over the next week. The moment they reply or book, the follow-ups stop.
  • Every lead in one list.Each inquiry is logged with where it came from and what happened next, so no lead lives only in someone's head.

Before we build

Your questions,
answered.

Will the messages sound like a robot?

We write them with you, in your words. The customer sees a quick, friendly message from your shop.

What happens when a customer replies?

You get a notice and take it from there. The follow-ups to that customer stop.

Does it work after hours?

Yes. Inquiries that come in at night get the same quick reply, and you pick them up in the morning.

When do the follow-ups go out?

Up to three over about a week, only during daytime hours. A reply, a booking or "stop" ends them.

Why does texting take longer to set up?

Texts sent from software need the phone carriers' business-texting registration. It uses your shop's legal name, tax ID, address and website, so we start it first.

What if the customer didn't leave a mobile number?

The first reply goes by email instead.

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Design time

Limiting free design work before the deposit

Rounds of changes before any money comes in eat designer hours. One way to handle it is a rough look up front and a deposit before real design work starts.

Connect the next system.

Built for your sign type.

Free audit

See where your quote
requests slip away.

Bring a few recent quote requests to a free call. We'll show you where they stalled and what we'd fix first.

Book a free audit

You talk to the people who build it.